Accounts & Access
How do I get my login credentials for the site?
A Welcome Email is sent with login credentials at the time an account is created. If you need support with your credentials, please contact Customer Service at b2bregistration@rawlings.com.
How do I login to the B2B Website?
Go to dealer.rawlings.com and enter your username and password. If you don’t have credentials, contact your Sales Representative or Customer Service at b2bregistration@rawlings.com.
I forgot my password. What should I do?
Click “Forgot Password” on the login page. You’ll receive an email with reset instructions.
What do I do if I am locked out of my account?
Please contact Customer Service at b2bregistration@rawlings.com to assist with resetting your account.
What if I need help logging in?
Please contact Customer Service at b2bregistration@rawlings.com to assist with your log-in access.
Ordering
How can I make changes to the submitted order?
Once an order is submitted, it cannot be modified online. Please contact Customer Service to make any changes to the order submitted.
How long will the items in my cart be saved?
Items in a cart will be saved for 14 days. Emails will be sent to remind you to complete the order. Please note: Inventory will be adjusted at the time of check out and will not be saved by placing the item in your cart.
Is there a way to create a bulk order?
Yes, the Quick Order feature allows for a CSV upload to place large orders efficiently. For the full process refer to the User Guide under Resources.
How long will it take for you to receive my online order?
Orders are received in real time as soon as they are submitted and you will receive an email Order Confirmation.
Payments & Invoicing
What payment methods are accepted?
The payment options have not changed. Credit cards and electronic checks (ACH) are an acceptable form of payment.
Where can I find copies of my invoices?
Invoices can be located in the Invoice and Payment section of the website. In this section, you can view, download, print, or pay outstanding invoices. For instructions on how to pay an invoice, refer to the User Guide under Resources.
Can I schedule a future payment on my invoice?
Yes, payments can be scheduled within the Invoice and Payments section of the platform. For step-by-step instructions, please refer to the User Guide under Resources.
Can my credit card information be saved on the site?
Yes, a customer can choose to save their credit card information. Saving this information cannot be completed by a sales representative or customer service team member.
How do I cancel the future scheduled payment on my invoice?
Please contact your assigned credit specialist and they will assist with cancelling the scheduled payment.
Why is the charge on my credit card different from what appeared on my Order Confirmation?
Effective November 5th, 2025, all orders with CIA (Cash in Advance) will include a freight estimate charge in your pre-authorization. A 10% freight charge will be applied. The total amount charged to your credit card will reflect the order amount plus applicable freight charges, and this will be clearly itemized on your invoice. For additional questions or concerns about this change, please contact either the Credit Department or Customer Service, depending on the topic.
Shipping & Tracking
How can I change the address for a drop-ship order?
This request must be completed by a sales representative or customer service team member.
Can I choose my shipping method?
Yes, during checkout there are several options available. These may vary depending on your location.
How do I track my stock order?
Once your order ships, tracking information will be available in your Order History.
How do I track my custom order?
Tracking information is currently not available for custom orders. Please contact your Sales Representative or Customer Service.
Why is the shipping amount not available on my Order Confirmation?
Order Confirmations will show a shipping amount of TBD. This amount will be itemized on our invoice.
Product Support
What happens to the items that I show on backorder?
As inventory becomes available, the order will be filled. The estimated available date can be located on the product detail page.
What if I need help with a product or order?
Support can be provided by contacting your sales representative, customer service, or by using the Contact Us link located on the website.
Where can I find the next available date for an item on backorder?
You can find the Estimated Available Date on the product detail page, located near the item price or availability status.
Customization & Preferences
Can I manage multiple users under my company account?
Yes. Contact Customer Service or use the Contact Us form to request additional user access.
Can I save my favorite products or create a custom list of items?
Yes. The Product Lists feature allows you to save frequently ordered items for quick access.